Khaleej Times, 22 October 2025: The Federal Tax Authority (FTA) has implemented new artificial intelligence systems to enhance its tax administration services across the United Arab Emirates, including two primary AI platforms: an internal system for staff and an upgraded public-facing service for taxpayers.

The authority has introduced FTAGPT, an AI-powered internal system designed to provide FTA staff with immediate responses to queries about VAT, Excise Tax, and Corporate Tax legislation. The tool primarily supports call centre staff and employees who interact directly with taxpayers.

Simultaneously, the FTA has enhanced TARA, its existing AI platform for taxpayers, accessible through the authority’s official website. The upgraded system now includes comprehensive information about Corporate Tax, introduced in 2023, and allows users to check application status and submit queries about tax legislation.

Director of the Taxpayer Services Department, confirmed that the system has been expanded to handle inquiries about Corporate Tax returns and reconsideration cases related to fines. The authority has also implemented predictive AI capabilities to identify common filing errors and send preventative guidance to taxpayers.

The UAE’s current tax framework encompasses three main taxes: a 5% Value Added Tax, Excise Tax on specific products ranging from 50% to 100%, and Corporate Tax with rates of 0% on profits up to AED 375,000 and 9% above this threshold.

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