ADGM, 15 May 2025: The ADGM Registration Authority (RA) has published Consultation Paper No. 4/2025, detailing the proposed Consumer Protection Regulations for ‘Category C’ retail activities within the ADGM jurisdiction.

This initiative was launched in response to ADGM’s expansion to Al Reem Island and the significant presence of retail licence holders, which has necessitated a robust consumer protection framework. The proposed regulations are designed to safeguard consumer interests and ensure a reliable retail market economy. They impose specific obligations on retail providers, including product labelling, usage instructions, and the requirement to seek Registrar approval for promotions. Retailers must disclose the condition of used or refurbished products at sale, avoid misleading advertisements, and refrain from harmful contract terms. The regulations also require product warranties and procedures for handling defective products.

The RA’s proposals includes establishing a consumer complaint handling channel and empowering the Registrar to assess complaints, issue determinations, and impose financial penalties for regulatory breaches. These measures aim to reinforce consumer confidence and ensure fair practices in the retail sector.

The consultation period for the proposed regulations ends on 8 June 2025.

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